Question 1

What is Reelaay?

Accepted Answer

Reelaay provides structured transaction execution and financing for B2B suppliers. We help you secure funding for confirmed orders, execute the transaction with confidence, and get paid on time.

Question 2

Who can use Reelaay?

Accepted Answer

Reelaay is built for B2B suppliers who fulfil orders for established buyers. You'll need a registered business and the documentation required to complete verification before you can access financing.

Question 3

How do I start a transaction?

Accepted Answer

Click “Get Started” to create your account, then submit your order and buyer details through your supplier dashboard. Our team reviews the transaction and guides you through the next steps.

Question 4

What documents do I need to get verified?

Accepted Answer

Verification covers your business, director, financial, and operational details. You'll be asked to upload supporting documents such as registration certificates and identification. The portal shows exactly what's required for each section.

Question 5

How long does verification take?

Accepted Answer

Most submissions are reviewed within one to two business days. You can track your verification status in real time from your dashboard, and we'll notify you if anything else is needed.

Question 6

Why was my verification information requested again?

Accepted Answer

Occasionally our team needs clearer or more recent documentation to complete a review. If that happens, the affected section will reopen with a note explaining what to update.

Question 7

How does transaction financing work?

Accepted Answer

Once a transaction is approved and funded, the capital is applied toward fulfilling your confirmed order. When the buyer pays, the transaction is settled and your payout is released.

Question 8

Where do buyer payments go?

Accepted Answer

Each supplier is assigned a dedicated virtual account. Buyer payments are received into this account and tracked against the relevant transaction, so you always know what has been paid.

Question 9

When do I receive my payout?

Accepted Answer

Payouts are released to your registered bank account once a transaction is settled. You can monitor the status of every payout from the Payouts section of your dashboard.

Question 10

Are there fees?

Accepted Answer

Financing terms and any applicable fees are presented clearly before you proceed with a transaction. You'll always see the details up front — there are no hidden charges.

Question 11

Is my information secure?

Accepted Answer

We use encryption, secure infrastructure, and strict access controls to protect your data. For full details, see our Privacy Policy.

Question 12

How do I get help?

Accepted Answer

Our team is available by email at hello@reelaay.com, and you can also reach out through our Contact page. We aim to respond to every enquiry within 24 hours.

Frequently asked questions

Getting Started

Verification & Eligibility

Financing & Payments

Security & Support